Agreement: By using the services provided by Solution One Cleaning, you agree to be bound by the following terms and conditions. These terms constitute a legally binding agreement between Solution One Cleaning and the customer.
Service Description: Solution One Cleaning offers a range of cleaning services, including carpet cleaning, 24/7 emergency cleaning, tile and grout cleaning, furniture cleaning, air duct cleaning, Oriental rug cleaning, chemical-free hard surface cleaning, sub-surface odor and stain removal, and mattress deep steam cleaning.
Pricing and Payment: The pricing for each service will be provided to the customer upon request. Payment is due upon completion of the cleaning service unless otherwise agreed upon. We accept cash, credit cards, and other forms of electronic payment. Any additional costs incurred during the service will be communicated to the customer for approval before proceeding.
Cancellation and Rescheduling: If you need to cancel or reschedule a cleaning appointment, please notify us at least 24 hours in advance. Failure to do so may result in a cancellation fee. We reserve the right to cancel or reschedule appointments due to unforeseen circumstances such as equipment failure or technician unavailability.
Liability: While we take utmost care in providing our cleaning services, Solution One Cleaning shall not be held responsible for any damages or losses to the customer’s property that may occur during the cleaning process. We recommend removing any valuable or fragile items from the cleaning area before our arrival.
Refunds: Refunds will be considered on a case-by-case basis. If you are dissatisfied with the service provided, please contact us within 24 hours of the cleaning appointment to discuss the issue. We will make every effort to address your concerns and find a suitable resolution.
Governing Law: These terms and conditions shall be governed by and interpreted in accordance with the laws of the jurisdiction in which Solution One Cleaning operates. Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.